Store Policy & Terms of Service
Overview
Blanc Page Supply partners with wineries, hospitality groups, and craft-led businesses to source, develop, and deliver considered products at scale. Each item is selected or produced with intention, and our policies reflect the nature of working within a B2B and wholesale context.
By placing an order with Blanc Page Supply, you agree to the following terms.
orders
Orders & Production
Wholesale and custom orders are produced or sourced specifically for your business.
- All orders are subject to availability and production timelines
- Lead times will be communicated at the time of order
- Minimum order quantities (MOQs) may apply depending on the product
Once an order enters production or sourcing, it is considered confirmed.
Order Changes & Cancellations
Orders may be modified or cancelled within 24 hours of confirmation.
After this period:
- Orders may be in production or procurement
- Changes or cancellations may not be possible
- Any costs incurred will be the responsibility of the client
Product Approval & Responsibility
For custom or branded products:
- Final artwork, specifications, and selections must be approved prior to production
- Blanc Page Supply is not responsible for errors approved by the client
• • Variations in color, material, or finish may occur due to production processes and are considered acceptable within industry standards
Returns and Exchanges
Returns & Exchanges
Due to the nature of wholesale and custom production, all B2B and wholesale orders are final sale.
Returns or exchanges are not accepted except in the case of:
- Damaged goods
- Incorrect items
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Notify us within 5 days of delivery
- Provide photos and order details
We will assess and determine the appropriate resolution, which may include replacement or credit.
Refunds & Credits
Refunds are not issued for wholesale or custom orders.
Where applicable, approved claims may be resolved through:
- Replacement of goods
• • Store credit
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Based in Kelowna British Columbia, serving wineries and hospitality businesses across Canada and beyond Mon-Fri, 8AM-9PM PDT
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